FAQ
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How do I order a custom cake or other desserts?
Fill out my order form found under the CONTACT page on my website or visit tinyurl.com/whiskandjoyorder. PLEASE NOTE THAT YOUR ORDER IS NOT ACCEPTED UNTIL INVOICE IS PAID IN FULL. Payment must be completed on the due date to guarantee availability.
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Do you deliver?
Yes! With large cakes and tiered cakes, it is recommended that you choose the delivery option so that I can ensure your cake will arrive without damage. Please note that once any cake is picked up, Whisk and Joy cannot be held responsible for any damage to the cake. Please read the Handling and Transportation FAQ carefully before picking up your cake.
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How far in advance should I order a custom cake?
It is recommended to order with at least 4 weeks’ notice or more depending on the customization of your cake. Some items and materials require special ordering and will need time to ensure they arrive. If you need a custom cake sooner, please email me at whiskandjoy@gmail.com to see if I have any availability.
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Do you offer other desserts?
Yes! Currently I also offer cupcakes, meringue cookies, macarons, chocolate covered pretzels, keto fat bombs, cake truffles, cakescicles, and chocolate covered treats. If you have a request for a custom dessert, please email me at whiskandjoy@gmail.com
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What are your prices?
Every cake is priced on an individual basis and I will work with you to determine the price. If you have a budget in mind, please let me know and I will work with you on what is possible for your budget. All cakes start at a BASE price (frosting with minimal decoration) and increase based on complexity of design, additional details (i.e., fondant details, special logos, flowers, etc.). Please note the additional price for these items includes materials and supplies needed as well as time spent making each individual piece. Whisk and Joy prices are based on ingredients, decorating supplies and packaging materials, as well as time spent planning the design, baking the cake and frostings, assembly and decoration of the cake, creating individualized items, cleaning. Please note that when you order a custom cake, you are paying for the ability to completely customize your cake as well as the experience from a baker and decorator.
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How do I know my order is confirmed?
Once we finalize the details of your custom cake, I will email you an invoice with the details discussed. Please reply with confirmation that you would like to place your order. ORDERS ARE NOT CONFIRMED UNTIL PAYMENT IS RECEIVED.
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I need to change my order. What should I do?
Please email me at whiskandjoy@gmail.com. I will make any necessary changes to the invoice and resend it to you for confirmation. Please note, you MUST confirm the changes when a new invoice is sent to ensure your changes are made to the cake as well as pay any differences in balances. If money is owed to you from your cake order changes, Whisk and Joy will refund this amount.
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What is your cancellation and rescheduling policy?
Understandably, life happens and you may need to cancel or reschedule your order. Due to the nature of the customization of your order, special items purchased for your cake are non-refundable (i.e., icing sheets) and will need to be refunded to Whisk and Joy. These items purchased are yours to take if this were to happen. If Whisk and Joy can easily reuse items purchased for your cake, then no payment to Whisk and Joy is required for these items and materials.
If you have to cancel or reschedule your order, please do so at least 7 days before your order date. If notice is given within 7 days, Whisk and Joy may have already started on your order and will then be subjected to hourly rates for time spent on your cake before notice was given. -
What if Whisk and Joy has to cancel my cake order?
Unfortunately, life and sickness happen and I would never want to contaminate my cakes/desserts and pass that along to you and your family. If I am ill or have another emergency, I will contact you as soon as possible so that you may make other arrangements. At this point, I will offer a full refund or offer to make your cake on another date that I am able to do so.
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What are your tips for handling and transporting my cake?
When picking up the cake box, place a flat hand on the bottom directly under the cake. DO NOT grab the sides of the box as the box will collapse in and damage the cake. You can ensure stability with your other hand on the bottom corner of the box. Place cake on a flat, level surface such as the passenger floorboard or the trunk. It is not recommended to place the cake in the seat of the car as this is unlevel and can send your custom cake sliding into the floorboard if you brake quickly. Yikes!
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Should I refrigerate my cake?
Buttercream cakes are best served at room temperature. However, cold cakes are more stable and will be chilled upon pick up. It is recommended that the cake stay in the refrigerator up to at least 1 hour before serving.
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Do you cover your cakes with Fondant?
I do not. I prefer to have as little fondant on a cake as possible but I will include fondant details to your cake to customize it. Most cakes that are covered in fondant look just as good covered in buttercream. Send me your images and I will let you know if it’s possible with just buttercream!
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Do you offer Gluten Free or Vegan?
Yes! When completing the order form, check custom flavor and request GF there. Unfortunately, I do not offer Vegan at this time. I am currently working on making the recipes tasty before offering it to order.
